14 days, if not yet downloaded.
Self-serve refunds are available in your account within 14 days — but only if you haven't downloaded the skill yet. Once downloaded, the digital goods are consumed: contact refunds@brand-professor.com and the team will review your case.
The headline policy.
Every Claude Skill purchased on ai.brand-professor.com comes with a 14-day refund window from the date of purchase — provided the skill has not been downloaded. Because skills are digital goods that are consumed on download, a completed download ends automatic refund eligibility. This reflects the standard EU and UK digital-content exception to the 14-day cancellation right, which you consent to at checkout.
Eligibility at a glance.
- Eligible for a self-serve refund: the order is within 14 days of purchase and no item in the order has been downloaded.
- Not eligible for a self-serve refund: any item in the order has been downloaded. The download constitutes use of the digital goods. You can still contact us — refunds in this case are at the team's discretion.
- Outside the 14-day window: orders older than 14 days are not eligible for a refund under this policy.
How to request a refund.
If your order is within 14 days and you have not downloaded any item, go to Account → Order history, expand the order, and use the "Request refund" button. The refund is processed automatically. If you have already downloaded an item, email refunds@brand-professor.com from the address you used to purchase, include your order number, and explain the issue. We'll reply within one working day and handle it on a case-by-case basis.
What happens after a refund.
- The refund is processed to your original payment method within 5 to 10 business days, depending on your bank.
- Your access to the skill file via your account is revoked.
- You're asked, on your honour, to delete any local copies of the skill bundle. The skill is licensed for use, not for ownership.
- You're welcome to repurchase any time. The 14-day window starts fresh from the new purchase date.
VAT, GST, and chargebacks.
Approved refunds include any VAT or GST collected at checkout — we refund the full amount you paid, including tax. If you initiate a chargeback through your card issuer instead of emailing us, we'll usually still review the case — but please email first. It costs us less and resolves faster.
Something not working? Tell us before you give up.
If the skill isn't doing what you need, reply to your order confirmation email or write to hello@brand-professor.com first. Most issues are install problems we can fix in five minutes. If it's still not right after that, email us at refunds@brand-professor.com and we'll work it out.